Media Releases | Telecoms Chamber

Telcos experience More Cable Cuts

Telecommunication companies in Ghana last year (2013) experienced a depressing 30 percent increase in cable cuts. Two thousand one hundred and ten (2110) cable cuts were recorded last year compared to 1,605 in 2012 and 480 in 2011.

MTN CUSTOMERS SATISFIED WITH MOMO SERVICE

[caption id="attachment_5171" align="alignnone" width="300"]Mr. Eli Hini, General manager for mobile money financial services at MTN Ghana Mr. Eli Hini, General manager for mobile money financial services at MTN Ghana[/caption]

Some customers of Mobile Telecommunication Network (MTN) in the Tamale Metropolis have expressed satisfaction with its Mobile Money (MoMo) service describing it as a game-changer in terms of boosting business activities.

They lauded the telecom service provider for offering the MoMo service saying it was the fastest, easily accessible and the most reliable money transfer service helping to enhance their revenue generation as well as sustaining business growth.

They expressed their satisfaction in an interview with Ghana News Agency in Tamale on Tuesday at the sidelines of a customer outreach exercise organised by MTN at the Central Business District of Tamale to interact with their customers, listen to their concerns and institute measures to address them.

Mr Inusah Soulisu, a businessman in Tamale said transacting business activities with partners in faraway places used to be difficult adding the introduction of the MTN MoMo made it much easier to send and receive money from business associates from afar.

He said “It was always difficult for me to pay for my goods from Accra because of the long queue in the bank, but with the help of the MoMo service by MTN, I just sit in my shop in Tamale and buy and make payment for my goods without any difficulty.”

Miss Fadila Zakariya, a nursing student said the MTN MoMo service enhanced her ability to save while increasing the security of her money saying “I no longer have fear because my money is always safe and easily accessible to me at any time.”

She explained that being a student and taking student allowances from government, there was need for the operations of the MoMo service to be linked with the E-Zwich service to make it easier to receive her nursing allowances.

She urged Management of MTN to put in security measures that would check criminal activities in the MoMo service to safeguard the money of customers.

Mr Aremeyaw Osman, a businessman at Old Airport, a suburb of Tamale, complained about poor network connectivity around the Old Airport area thereby making voice calls unstable urging MTN to help fix it.

Mr Kwasi Osei Hyeaman, MTN Northern Sector Area Sales Manager described the customer outreach exercise as important saying “The exercise achieved the purpose for which it was organised, and we hope to improve on the various aspects of concerns raised by customers to enhance our services.”

Mr Hyeaman urged customers to help in the fight against fraudsters in the operations of the service by being self-conscious of the security of their MoMo service’s password, saying “In the future we hope customers can transact every kind of business activity through the MoMo service.”

Source: GNA

MOBILE INDUSTRY ORGANISES DISASTER PREPAREDNESS AND RESPONSE WORKSHOP

[caption id="attachment_5455" align="alignnone" width="300"]A Group Photograph of participants at the Workshop A Group Photograph of participants at the Workshop[/caption]

The Ghana Chamber of Telecommunications (GCT) in partnership with the GSMA, National Communications Authority and the Bureau of National Communications is organizing a two-day training workshop on Disaster Response and Humanitarian Crises Management starting on Thursday 28th March 2019 at the La Palm Royal Beach Hotel in Accra.

This initiative is part of a wider effort to improve coordination between mobile operators, regulatory authorities, government agencies and the humanitarian community to not just prepare to respond to disasters but leverage mobile technology as well as other critical technological tools to plan, predict, respond effectively or mitigate completely the effect of potential disasters.

Chief Executive of the Chamber, Ing. Kenneth Ashigbey called for simulations among all stakeholders within the disaster management ecosystem to leverage ICT and telecommunications services to mitigate disasters and humanitarian crises facing our country.

“There’s a need to collaborate with our little pockets of excellence and experience to mitigate and respond effectively to disasters and humanitarian crises that may arise”. He said

Over the last few months, there has been several earth tremor counts, with scientists predicting an imminent earthquake with its associated challenges.

Mr. Prince Ofosu Sefah, a Deputy Director General Operations at the National Communications Authority, also underscored the important role ICT and telecommunications plays in the reduction, mitigation and recovery phase of disasters.

He also revealed government’s plan to position ICT and telecommunications at the heart of Ghana’s Emergency Response Operations to alleviate disasters.

The workshop also seeks to propose around the world techniques being deployed by countries similar to Ghana and allow our nation to adopt flexible approaches to policy during emergencies to positively impact response efforts.

The training workshop is a course certified by the United Kingdom Telecommunications Academy, which is an Internationally recognized center of excellence in the provision of ICT education globally.

Key Institutions participating in this workshop are from the Prisons Service, Immigration Service, Police Service, Armed Forces, Fire Service, Meteorological Service, National Security, Bureau of National Investigation, Information Services Department, Ambulance Service, Food & Drugs Authority, Ghana Investment Fund for Electronic Communications, Mobile Network Operators, Tower Infrastructure Companies and others.

Source: Chamber News Desk