MTN encourages customers to use its web portal to expedite SIM registration process

MTN Ghana is urging all customers who are yet to register their SIM cards to make use of its dedicated MTN SIM Registration Web Portal to complete their registration ahead of the July 31, deadline.

The SIM Registration Web Portal URL is The portal can be found on the MTN website.

The SIM Registration Web Portal will enable customers to link their Ghana cards to their SIM card(s) before visiting the service centre or any authorised agent point for the biometric capture.

The portal provides customers with a web version of the USSD process (*404#) for the linking of customers’ Ghana Card to their SIM Card(s).

The portal allows customers to also link their Data-Only SIM card(s) to their Ghana card without having to remove their SIM Card(s) from their devices.

The portal links SIM cards in routers, MIFIs, TurboNets, security cameras, tracking devices and other non-mobile phone devices.

Commenting on the portal, the Chief Sales and Distribution Officer, Shaibu Haruna said, “As we draw close to the July 31, deadline for the SIM Registration exercise, we are employing all channels to ensure every customer on our network is fully registered.

“This is why we are encouraging our customers to use the MTN SIM Registration Web Portal to expedite the process”.

The web portal is also a channel for customers with Know Your Customer (KYC) issues such as name mismatch to be able to upload images of their proof of ownership documents to establish their identity and ownership of SIM card(s).

Individual and Corporate post-paid lines can also use the portal to link their SIM Card(s) to the Ghana Card.

MTN Ghana, as part of the ongoing SIM Registration Exercise, developed the web portal to enhance and speed up the registration process for both voice and data SIM cards.

The SIM registration exercise is ending on July 31, and all MTN customers are expected to register by the deadline.

Source: MyJoyonline

MTN Ghana set to intensify SIM registration exercise

The Chief Executive Officer of MTN Ghana, Selorm Adadevoh, has said that the company is intensifying its efforts to get customers registered as the SIM registration exercise draws to a close at the end of July 2022.

Speaking at the 2022 MTN Media and Stakeholder Fora in both Accra and Kumasi, Mr Adadevoh revealed that as at May 2022, 16.5 million customers had linked their Ghana cards to their SIM numbers, representing 58% of the customer base with 10.2 million completing the registration exercise representing 39% of the Customer base.

“More work needs to be done and for the next five weeks, we are ramping up efforts to get more customers to register their SIM cards to continue to stay connected. I encourage all our customers to go and get the registrations done fully”, he said.

He mentioned that MTN Ghana had rolled out several initiatives to ramp up efforts in the next five weeks. The initiatives include institutional activations, community activations, town/market storms, blitz activations, bus terminal activation and door-to-door activations.

Mr. Adadevoh indicated that, so far, over 6,700 institutional activations had been completed. Registration Points (RPs) are expected to increase to 7,000 including MTN Branches, Connect Stores, Field Teams and External Agents.

MTN Ghana was also engaging the National Identification Authority to facilitate the registration of customers.

In October 2021, the Ministry of Communications and Digitalisation (MoCD) launched a nationwide SIM Card Registration Exercise.

The exercise which had an initial deadline of March 31, 2022, was extended to July 31, 2022.

The exercise is expected to develop and build a comprehensive SIM database, curb fraudulent activities and secure SIM Card based transactions, and get more accurate data to regulate the industry better.

Source: MyJoyOnline

Vodafone Cash introduces Overdraft feature for customers

Vodafone’s mobile financial service, Vodafone Cash, has introduced a unique credit option called ‘Vodafone Cash Overdraft.’

This feature enables customers to seamlessly borrow money to complete specific transactions without experiencing a decline due to insufficient funds.

This new service offers Vodafone customers much more convenience while purchasing a bundle, paying bills, and sending money across all networks, as it eliminates the abrupt drop customers experience during a transaction because of inadequate funds.

Commenting on the new service, David Umoh, Director of Consumer Business Unit at Vodafone Ghana, said:

“Innovation is one of our fundamental tenets as a technology organisation. This is why we continue designing products and services that create customer value. Vodafone Cash Overdraft is no different. The service aims to provide customers with instant cash to perform their important daily transactions.

“I am confident that this new service will provide customers with convenience and improve financial inclusion in the country. I urge all Vodafone customers to take advantage of this new offer to enjoy enhanced financial services.”

The 30-day credit service, which is underwritten by Consolidated Bank Ghana, has a 0.23% daily interest and has been provisioned to deduct from customers’ Vodafone Cash wallets when they load up their accounts.

Since its inception, Vodafone has been focused on helping liberalise the mobile money platform to embrace all and sundry.

In line with this objective, Vodafone Cash has been proactive in the introduction of innovative and industry-first initiatives and campaigns to promote financial inclusion.

These include the complete waiver of charges on money transferred to any network via Vodafone Cash. This service has brought a great deal of relief to Ghanaians following the introduction of e-levy.

Source: MyJoyOnline

Theft of telecommunication equipment is a national security threat – Airtel Tigo

Director, Network Service Operations and Enterprise at Airtel Tigo has described as a national security threat, nationwide theft of equipment and telecom materials of Telecommunication companies. He added that the menace has the potential to plunge the country into chaos.

Mr. Stephen Zoroaster’s warning comes as a Kumasi Circuit Court granted bail to two persons, accused of posing as engineers of the company with the intention to steal equipment at a cell site at Atimatim, a suburb of Kumasi.

AirtelTigo has recorded 68 of such theft cases across the country in the last 2-years.

“Since August, 2020, we have had 68 theft cases where they go and they scatter everything; sometimes everything in our cabinet,” Mr. Zoroaster said.

Mobile telephony firms continue to reel under the negative impact of equipment and material thefts at their cell sites.

“We need to replace all the equipment stolen and that takes money. Sometimes, they need to be manufactured and all these take time,” he said.

“Imagine the impacts on the people whilst these services are down. We are providing AirtelTigo money. As a service, we are providing voice service; we are providing enterprise services to businesses. When these theft cases happen, all the businesses, all the people within the specific area where the theft impacted, all the services go down. Sometimes it takes days and even week to get the services restored,” Mr. Zoroaster bemoaned.

The suspects
Felix Dugan Apprey and his accomplice, identified only as Annor, posed as engineers of AirtelTigo, climbed the company’s mast and succeeded in allegedly removing a Radio Transceiver equipment at the cell site at Atimatim in the Ashanti region on April 20, 2022. Some workers of the firm blew the alarm leading to their arrest.

The duo made their second appearance before a Kumasi Circuit Court on Thursday and were granted bail in the sum of GHC200,000 with two sureties to be justified.

The Court asked Police prosecutors to furnish defense counsel with all disclosures and witness statements to set the stage for a Case Management Conference. Mr. Stephen Zoroaster bemoaned the frequency of such attacks.

“The impact is on the economy; the impact is on national security due to the activities of these unscrupulous Ghanaians.” Hearing resumes on July 12, 2022.

Source: Ohemeng Tawiah(MyJoyOnline)