MTN Ghana has pledged to prioritise the safety of mobile money (MoMo) agents as some in certain parts of Ghana have become targets for criminals in recent times. They have been attacked, maimed and in some cases killed, and their monies stolen. MTN said its officials have begun educating agents in personal safety, information management and how to avoid recruiting personnel who might pose a risk to their businesses.
General manager for mobile money financial services at MTN Ghana, Eli Hini, said processes are under way with the Central Bank to set up an agent registry. He said this will ensure that those on the registry are validated, and they would be taken off the system if they caught in any malpractice.
He said the company will take finger prints and do a thorough background check on people who want to become agents to ensure that they do not have any criminal records before setting up a MoMo business with MTN. He advised agents to stop working late into the night to save their businesses from being targeted by robbers.