[caption id="attachment_5226" align="alignnone" width="300"] CEO-of-AirtelTigo-Mrs-Mitwa-Kaemba-N'gambi-and-Deputy-Minister-of-Communications-Vincent-Sowah-Odotei-cutting-the-anniversary-cake

The country’s second-largest telecommunications operator, AirtelTigo has held a stakeholders’ dinner to celebrate its first anniversary with a commitment to creating a clear customer experience in the industry and better the lives of Ghanaians through the use of Information and Communications Technology (ICT).

Themed ‘Thank You’, the stakeholders’ dinner was well attended by government officials, distribution partners, technology partners, vendors, financial inclusion and information communications technology partners, employees, media and other dignitaries at the Movenpick Ambassador Hotel in Accra.

Highlighting the new chapter of AirtelTigo, the Chief Executive Officer of AirtelTigo Mrs Mitwa Kaemba Ng’ambi, said: “Now that we have a wider network coverage and faster internet speeds, we will continue to introduce first-in-market affordable solutions that are sure to delight our customers.”

She explained that both AirtelTigo Money and AirtelTigo business brands will come to the fore, providing relevant and reliable solutions to customers and businesses, adding that: “You can also expect a lot more activity and focus on our role as transformation agents in the communities in which we operate. Investment in our people and network will also remain key.”

She applauded the Ministries of Communications, Finance, National Communications Authority, Bank of Ghana and other stakeholders for believing in the company’s ambition to do something that has never been done in the history of the Ghanaian telecommunications industry.

The Honorable Deputy Minister of Communications, Vincent Sowah Odotei, who read a speech on behalf of the Minister, Mrs Ursula Owusu-Ekuful as a guest of honour congratulated AirtelTigo for its key milestone.

“I am happy to note that through the collective efforts of the Ministry of Communications, the Ministry of Finance and the National Communications Authority and erstwhile Airtel and Tigo the journey of unifying and consolidating the two companies and networks is now complete.”

He disclosed that the Minister is happy that many more of our people in our rural communities can equally enjoy the improved network services and the many benefits that the AirtelTigo one big network presents. “I would like to reiterate the value of quality telecommunications access and service to Ghana’s development agenda which makes AirtelTigo’s network integration and upgrade exercise a welcoming project indeed,” he told the stakeholders.

Source: AirtelTigo

[caption id="attachment_5222" align="alignnone" width="300"] From left to right Murthy Chaganti (Chief Operating Officer of AirtelTigo Ghana), Emmanuel Mokobi Aryee (CEO of Prudential Life), Seth Eshun (Head of Supervision of the National Insurance Commission)[/caption]

Ghana’s second-largest mobile operator, AirtelTigo, has partnered with BIMA, the country’s leading provider of mobile delivered health and insurance services to provide customers with access to simple and affordable insurance products and rapidly widen insurance inclusion in Ghana.

The AirtelTigo Insurance programme covers over 2 million lives in Ghana. The policies provide life, hospital or accidental cover for a customer and one family member for as low as 10 pesewas daily. Furthermore, customers can now process their claims digitally from the comfort of their homes using WhatsApp.

“We are very proud of our role as a key development partner with BIMA to offer great solutions to Ghanaians. The new partnership with BIMA further consolidates our financial inclusion proposition and marks another innovation in the Ghanaian telecom industry,” said Murthy Chaganti, the Chief Operating Officer of AirtelTigo Ghana, at the opening of BIMA’s new head office in Alajo, a suburb of Accra.

Mr. Chaganti highlighted the company’s long-term commitment to reaching the uninsured population through mobile insurance, adding that “through this partnership, affordable and easy-to-use insurance solutions will be used to help Ghanaians countrywide”.

With BIMA’s mobile insurance technology, customers can sign up for insurance and health services from their mobile phones and pay premiums through small daily payments. The model created in Ghana has since scaled-up to 15 markets across Africa, Asia and Latin America, reaching 26M subscribers worldwide.

“We are pleased to celebrate this milestone with our partners AirtelTigo and Prudential Life”, said Damien Gueroult, Country Manager of BIMA Ghana. “From our start in 2010 with a dozen of employees to this day, BIMA has been a true Ghanaian success story. This partnership and the inauguration of our new office opens a new page of expansion for BIMA in Ghana”.

Mr Gueroult also thanked the regulators, particularly the National Insurance Commission and the Bank of Ghana, without whose supervision mobile-delivered insurance wouldn’t be a success in Ghana. Mr Seth Eshun, Head of Supervision of the National Insurance Commission said that, “the accessibility and affordability of AirtelTigo Insurance products has played a key role in helping drive the insurance coverage rate in Ghana from 8% in 2010 to about 30% in 2017”.

Speaking at the event, Emmanuel Mokobi Aryee, the Chief Executive Officer of Prudential Life, the underwriter, disclosed that over 35, 000 customers have received payouts worth over GHS 15 million since the beginning of the partnership. “We are proud of delivering value to customers when they undergo challenging times by paying claims in a quick and efficient manner” Mr. Mokobi Aryee told the gathering.

Source: AirtelTigo.com

AirtelTigo, the country’s second-largest telecommunications operator is marking its historic one-year anniversary with a long-term strategy to pursue growth, innovation and transforming lives in communities.

This was in a statement from Airtel Tigo and copied to the Ghana News Agency in Accra.

According to the statement, Mrs Mitwa Ng’ambi, the Chief Executive Officer for AirtelTigo, commended the staff for their professionalism, expertise and determination during the integration period.

“I commend you all for your contribution to our organization and I’m proud of you for being part of the first telecommunications merger in Ghana. You have made history and reflecting on the past year comes to mind the significant role you have played for us to achieve our key milestones,” the statement quoted Mrs Ng’ambi.

According to the statement; the CEO said; “As we celebrate our one-year anniversary, I am excited to announce that we have successfully completed our nationwide network integration and major upgrades. This marks the beginning of a new chapter for AirtelTigo, where we aim to deliver innovative solutions and an even greater experience for customers across all our touch points”.

The statement said through the one big network, customers stand to benefit from a wider network coverage and improved internet speeds, backed with affordable and innovative offers.

The company will also provide businesses with solutions to accelerate digital transformation and growth.

The statement said the CEO pointed out that the company has a line-up of activities to celebrate the anniversary by showing its appreciation to its staff, customers and other stakeholders for their contribution in the journey thus far.

Source: GNA

[caption id="attachment_5212" align="alignnone" width="300"] Photo credit: BusinessGhana[/caption]

MTN Ghana has organised its Customer Outreach Day as part of their annual Leadership Swap Day throughout the major markets in the country to offer new and old customers their services and products at their doorstep.

In Accra, staff of MTN  Ghana visited various markets such as the Makola, Kaneshie and Ashaiman markets.

Speaking to the media,  Mr Eli Hini, General Manager for Mobile Financial Services said this year's outreach is to engage customers, collect feedback and at the same time offer the various managers and directors the opportunity to experience how their colleagues in other departments work.

He said that the decision to bring their services to the markets is to help the traders who do not have the time and convenience of visiting their customer care centers, with the necessary assistance and customer care. Their aim is to ensure that their customers are happy.

Mr Hini added that engaging with customers offers them the opportunity to design new products that will suit them. He said that previous engagements for example helped them redesign their subscription services which now has a double authorization to allow the customer unsubscribe if they are not interested.

Customers in the Ashaiman market were taken through the mobile money service, how to make transactions, change new pins and also get onto the 4G network. The staff urged them to be cautious when performing mobile money transactions and not to share their pin-codes with anyone. New customers were signed on and given free sim cards and other souvenir as well.

Source: BusinessGhana.com