MTN offices to open on Saturday, Sunday for SIM registration

MTN Ghana is urging its customers to take advantage of over 6,735 community registration points created to have their biometric data captured and register their SIM cards as the July 31 deadline draws near.

The Ministry of Communications and Digitalisation announced the mandatory registration of all SIM cards in Ghana. The registration exercise which started in October 2021 is scheduled to end on July 31, 2022.

Officials say MTN offices would be opened for business to attend to numerous customers who are yet to register their SIM cards on Saturday and Sunday.

Chief Sales and Distribution Officer of MTN Ghana, Shaibu Haruna says registration agents are in markets, lorry parks and other strategic locations to help customers who need to register their SIM cards.

MTN is also assuring customers that its branches will work this Saturday and Sunday to attend to customers to register their SIM cards and also provide normal customer services.

“We are encouraging all customers to comply with the SIM registration deadline of 31st July 2022. We have expanded our agent network across the country to ensure that every customer with a valid National ID Card can conveniently register.

“Just look out for a registration agent near you and reach out for registration. For customers who are yet to link their Ghana cards to their SIM cards, we encourage you to do so using *404# to make the process smoother for you”

Mr. Haruna also revealed the company has provided a web portal to enable a lot more customers to register their SIM cards with ease aside from numerous physical registration points.

“The MTN SIM registration web portal is a channel that can be used to expedite the registration, especially for customers with multiple SIM cards. We are urging our customers to take advantage of this portal to fast-track their registrations”.

To make it convenient and easy for customers who are yet to register, MTN is dedicating significant resources to the exercise.

MTN is offering 1GB data or 60 minutes of airtime as an incentive for customers to register before the 31st of July deadline.

Source: Ohemeng Tawiah (MyJoyOnline)

AirtelTigo money services restored

AirtelTigo Management Team has informed its customers that the AirtelTigo money services have been restored across the country.

The telecom company in a release stated that “the unfortunate system outage that started in the late hours of 23rd July 2022 was resolved earlier today.”

“We are aware of the inconvenience this may have caused our valued customers. AirtelTigo extends its gratitude to all its customers and ATMoney agents for their patience whilst our engineering teams worked round the clock to restore the service.”

According to the release “while the service has come up, we [AirtelTigo] are aware that some customers have discrepancies with their balances.”

AirtelTigo, therefore, assured all its affected customers that this is a temporary issue, that their correct balances will reflect soon, and no customer will lose any amount of money in the process.

“Once again, the Management Team of AirtelTigo apologises for all the inconveniences this disruption has caused individuals and businesses throughout the country.”

For more information, customers are advised to contact our call centre on 100 or reach AirtelTigo through our other customer care channels.

Source: MyJoyOnline

Telecoms Chamber appoints Bobbie Osei as Regulatory and Research Manager

The Ghana Chamber of Telecommunications, has appointed Louis Bobbie Osei, a Broadcast Journalist, formerly with Accra based Citi FM and Citi TV, as its Regulatory and Research Manager.

 Mr. Bobbie Osei, has been charged with working with key internal stakeholders to devise and deliver a government relations program that protects and promotes the Chambers’ government relations and strategic objectives.

He is also responsible for managing and controlling the process of all activities that are related to the Regulatory Relations, Research and External Communications of the Chamber.

 Mr. Osei, until his appointment, was a key member of the Citi News team, playing important leadership roles in the gathering, editing and dissemination of up-to-date news on TV, Radio and online.

 His versatility and work ethic, over the years have endeared him to different audience segments across the country, including business, politics, and lifestyle among others.

 In addition to his decade long experience in the media space from 2012 to 2022, Mr. Osei also brings to the new role, his years of experience working as a Marketing Communications executive with Origin8 Saatchi & Saatchi from 2008 to 2012.

 He is a graduate of the Bloomberg Media Initiative Africa Financial Journalism course from 2019 to 2020.

 He also holds a Bachelor of Arts Degree in Sociology and Music from the University of Ghana, Legon.

 The Ghana Chamber of Telecommunications is an industry association and a private initiative by the Mobile Network Operators, Tower Companies and Infrastructure Providers in Ghana, namely AirtelTigo, MTN, Vodafone, ATC, Helios, Comsys, CSquared, Ericsson and Huawei.

Source: Chamber News Desk