RDF & RPM AFR Conference Opens in Accra

A Regional Development Forum (RDF) and Regional Preparatory Meeting for Africa (RPM AFR) on World Telecommunication Development Conference 2014(WTDC14) opened yesterday at the Accra International Conference Centre.

CST amendment bill passed by Parliament

Parliament on Tuesday passed the Communication Service Tax Amendment Bill; paving way for government to compel the various service providers to raise a total of 45 million Ghana cedis.

GSMA LAUNCHES INNOVATION FUND FOR RURAL CONNECTIVITY

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GSMA has launched a new Innovation Fund for Rural Connectivity, aimed at expanding digital inclusion through innovative new technology solutions.
UK’s Department for International Development (DFID) is backing the initiative. GSMA will manage the rural connectivity program.
The innovation fund will provide grants up to £300,000 and is open to eligible companies who can deploy connectivity solutions in partnership with telecom operator MTN Uganda in Uganda and Vodafone Ghana in Ghana, GSMA said.
Funded projects will test innovative ways to deploy mobile broadband networks in rural areas, looking to demonstrate commercially sustainable models that can be scaled and replicated in similar environments.
“The Innovation Fund for Rural Connectivity will drive partnerships aimed at developing new ways of using mobile technologies to close coverage gaps in rural areas so that more citizens have access to life-enhancing mobile services,” John Giusti, chief regulatory officer of GSMA, said.
GSMA says projects eligible for funding will test innovative ways to deploy mobile broadband networks in rural areas, in partnership with a mobile operator, and projects will need to demonstrate commercially sustainable models.

Source:Telecomlead

'HUMAN INTERFACE STILL KEY IN CUSTOMER SERVICE' - VODAFONE DIRECTOR

Patricia-Obo-Nai-Director of Fixed Business and Customer Operations at Vodafone Ghana, Patricia Obo-Nai has charged organisations to consider a blend of technology and human interactions in order to deliver great customer experience.

Speaking on the topic “Technology and Customer Experience: Impact on business growth and economic transformation,” Patricia said: "Robots are delivering important transactional activities in a more efficient way. Machines will deliver the efficiencies we want but human interactions will deliver the feel, touch and emotions that machines are unable to deliver. Some customers still want a human touch and your business must be setup in a way that still allows you to deliver that human experience because again it’s what the customer wants.’’

"While the future may be bleak, I see it as an opportunity that the industry needs to embrace to win, so technology is key. At Vodafone, agents who are no longer doing the transactional things are retrained to deliver the more complex pieces that the customer will request. So the agents are not losing their jobs, on the contrary." She added.

The Vodafone Customer Experience Summit is one of the key activities Vodafone listed as part of its Customer Experience Week celebration.

The telecommunications giant lined up a series of activities to appreciate its customers and recognise deserving customer-facing employees throughout the week. Vodafone’s management team led by the CEO, Yolanda Cuba presented gifts to loyal customers and also spent time at the Vodafone retail shops to engage and appreciate customers.

Source:Ghanaweb