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- Chamber members are currently licensed mobile network operators and Tower Infrastructure Companies.
On March 3, 2017, Millicom International Cellular S.A., ‘Millicom’ and Bharti Airtel Limited ‘Airtel’, announced their intent to merge their operations in Ghana. This was subsequently approved by the government of Ghana on October 2, 2017. As per the shareholders agreement, Millicom and Airtel have equal ownership and governance rights in the combined entity which has been rebranded as AirtelTigo. AirtelTigo is the second largest Mobile Network Operator in Ghana with a combined customer base of approximately 10 million.
By integrating the two networks, the combined business is expected to provide Ghanaian customers with a major boost in both rural and urban network coverage – in turn translating into better voice quality, high speed data services and reinforced network stability and resilience. With the combined fibre footprint and increased data centres, enterprise customers including both, large corporations and SMEs, would have access to a diverse portfolio of world class solutions. Mobile Financial Services is also expected to be greatly enhanced with combined agent networks and platforms.
Our mission is to produce an overall positive impact on society and our stakeholders, presently and for the future, by investment in communities to help fulfil their potential as well as their responsibilities to family and especially through education of underprivileged children.
We intend, through our CSR initiatives, to build and adopt under-privileged government schools, have better relation with the Community- the rural poor in particular, be responsive to the needs of our customers while continuously improving services innovatively and promptly.
Based on the basic guidelines and direction provided in the Corporate Responsibility policy, we have undertaken many community-based activities and programs in all countries we operate in. Some of the CSR initiatives we have undertaken in Ghana include:
Adoption of the Himakrom Methodist Primary School in the Ahanta West District of the Western Region under our Schools Adoption Programme. Airtel provided an improved learning environment for the students through the complete refurbishment of the school and the provision of the needed facilities to enhance academic performance and the overall success of the school. The roll out of this educational project is based on the conviction that basic education (which is the foundation stage) must be made accessible and in good quality to every Ghanaian child irrespective of one’s social standing and location. This is a critical area in the development of quality human resource on which the country’s development mainly depends.
Airtel Rising Stars Football Tournament was initiated to provide a platform for upcoming soccer talents under the age of seventeen (17) to showcase their football skills to leading scouts and coaches so they can have an opportunity to further a career in football. Conscious of the fact that there abound great talents at the grass root which, often times, go untapped, we introduced this programme with wide tentacles offering not only an opportunity for young ones across the country to fulfil their aspirations, rise to national prominence and subsequently earn a living but also to feed the national teams with fresh crop of talented youngsters capable of making the nation proud even on the international stage. At the end of the tournament, six (6) teenagers were selected and are being groomed to become the future football stars in Ghana.
Support for charity homes like the Frafraha orphanage and Afia Clinics is also one of the diverse ways through which Airtel makes life more comfortable for the lowly-placed in society. More such social welfare institutions have been billed to benefit from similar interventions.
The re-launch of the ground breaking television series ‘Touching Lives’ to reward the unsung heroes who are contributing to society. The huge success of the first edition and the unending requests from the public for a rerun of the show are the reasons for its reintroduction. We feel by publicly acknowledging and rewarding the efforts of these persons, not only are we empowering them to continue their good works, but we are also inspiring onlookers and Ghanaians in general to following suit so together we can make a better world to live in.
- Telecoms Company of the year 2010 – CIMG
- Best Marketing Campaign of the year 2010 – Mobile World
- Best Customer Service of the year 2010 – Mobile World
- CEO of the year 2010 – Mobile World
- GSM Company with the Best Services – City People Magazine
- Top Ten Customer Service Focused Company of the Year 2011- Ghana Customer Service Awards
PURSUING A CUSTOMER CENTERED APPROACH TO TELECOMMUNICATIONS
MTN, the leading provider of telecommunications services in Africa and the Middle East, entered the Ghanaian market following the acquisition of Investcom in 2006. MTN’s overriding mission is to be a vehicle for Ghana’s economic growth and development, helping to promote Ghana’s strong development potential from the provision of world class telecommunications products and services all through to innovative and sustainable corporate social responsibility initiatives.
MTN is the market leader in an increasingly competitive mobile telecommunications industry in Ghana with almost 10 million subscribers and offering its valued customers a range of exciting products and services under Pay Monthly and Pay As You Go Services. MTN’s network coverage is extensive, covering all 10 regional capitals, major cities and many rural and remote areas. MTN continues to invest heavily in infrastructure to expand its coverage and capacity across the country. MTN has more than 70 customer service centers and hundreds of local agents across the country.
MTN’s business across its 21 footprints is governed by five values – Leadership, Innovation, Relationships, Integrity and a Can-Do spirit. These values have contributed to MTN becoming the leading player in the emerging markets of Africa and the Middle East, with a total global subscriber base of over 158 million and serving a population under license of over 500 million people. MTN delivers uniquely designed communication solutions. As the leading telecommunications company, MTN is focused on providing excellent telecommunications services across the African continent under the philosophy of improving access to economic empowerment.
MTN has a wide variety of network services as well as segments. These are specially designed for different kinds of people to enhance their mobile experience. MTN understands that the best way for us to gain a competitive edge in a local market is to offer different products and services which suit people’s life styles and economic situations whilst allowing them to enjoy the best solutions and offerings. The newly launched MTN Business also provides small, medium and large scale businesses with data solutions and appropriate IT infrastructure to enable them deliver up-to-speed efficiency in their operations.
Equipped with a proven record of technological innovation and a corporate culture that thrives on understanding telecommunications in emerging markets, MTN continues to consolidate its leadership position in the country.
Innovation, a key value for MTN enables the organization to understand the needs of its varied customers and finding solutions that best meet their needs. MTN has responded to these varied lifestyles of its customers by introducing a number of exciting products and services including the 3.5G technology, DSTV Mobile Services, Seamless Roaming Services, Mobile Money, MTN E-Selfcare MTN fon mail, and Blackberry phones and services. It is not surprising that the flexible Segments in addition to our innovative services like Call Me Back, Me2U, Voice SMS, the MTN Zone and several others have become popular in the country. Very recently MTN has again introduced services like the Pay4me, Phone Backup services and Mi-Life Insurance all with the aim of meeting the divergent needs of its subscribers. With the Phone Back Up service, subscribers of MTN would easily retrieve their contact numbers even when they lose their mobile phones.
Enriching lives through sustainable social and community interventions.
MTN acknowledges its responsibility towards their stakeholders to sustain long term mutual value. In this regard, MTN Ghana has established relationships with governments and community groups for partnership that is geared towards improving the quality of service it offers to Ghanaian consumers and enriching their lives as well. In order to make a meaningful impact on the lives of people and communities in which MTN operates, the company established the MTN Foundation across all its footprints globally.
The MTN Ghana Foundation has been remarkable in fulfilling its mandate of improving the quality of people’s lives through appropriate corporate responsibility interventions in communities where MTN operates. As a global policy, a proportion (one percent) of each operating unit’s profit after tax is dedicated to undertaking corporate social responsibility initiatives. The Foundation aims at having a broad community impact and supporting national development priorities in the areas of health and education and economic empowerment. The Foundation has so far invested over GHC 5.6 million in CSR projects in the country.
MTN Group has also instituted 21days of Y’ello care where staff volunteers their time and effort to serving their communities for 21days in June annually. Last year, the Ghana operating unit was adjudged the best among the 21 MTN operations for recording the highest staff participation and undertaking the best CSR programs for the year. As its prize, the Ghana operating unit was awarded USD 100,000 and a trophy. MTN Ghana’s record breaking 15,770 trees as against Group’s request for 1000 trees to be planted in this year’s Y’ello Care again puts it at another opportune position to retain the trophy. Which MTN has proudly for the second time won the coveted prize of $100,000.00
MTN as a corporate multi-national will continue to demonstrate resilience in the face of tough challenges in the telecommunications industry in Ghana. We reckon as industry leaders that, the next face of Ghana’s telecommunications industry is in data offerings and as such have laid the appropriate strategies that will propel the country into that regime. MTN has invested a total of USD 90 million in the West Africa Cable System (WACS) which is currently being laid in the country and which would be operational by the first quarter of next year. MTN Ghana’s investment of USD 285 million in establishing the Sakaman and Kaase Switch Centers is a clear evidence of its poised for leadership in the industry.
Launched in 1994, MTN is a global telecommunications group, operating in 21 countries in Africa, Asia and the Middle East. The countries are: Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN”.
Vodafone in Ghana is an operating company of Vodafone Group Plc., the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.
Vodafone is the only total communications solutions provider – mobile, fixed lines, internet, voice and data – and is currently unmatched in providing fixed line and internet services – the leader and the first choice for Ghanaians. We are the second ranked operator in mobile with a huge potential to take over the market. As a corporate body, we value our customers and constantly build key relationships with the private sector and government.
Our goal is to be the communications leader in an increasingly connected world. We aim to provide the kind of innovative and responsive service for which the Vodafone Group is recognised worldwide.
Helios Towers Ghana
As the first independent tower company in Africa, Helios Towers Africa has been built from the ground up to provide passive infrastructure services in the fastest growing continent in the world. Seven of the world’s ten fastest-growing economies are African. We have established one of Africa’s most extensive tower networks with more than 4,800 towers over three markets.
So when you partner with Helios Towers Africa, you work with the company that has the longest track record of delivering tower operating excellence in Africa:
- Successfully signed and closed 4 acquisitions
- Set up operating companies in 3 countries
- Integrated and built over 4,800 sites in 4 years
From this foundation of African focus Helios Towers Africa has seen huge demand for its products and services driven by:
- Offering our customers the most cost-effective solution to their infrastructure needs
- Reducing the capital required to expand coverage and improve quality of service
- Strong partnerships with all our customers allowing them to focus on their core business
At the centre of this success is the experience of our senior management team, with expertise in infrastructure, operations, development and management. With over 50 years of combined tower experience and the backing of pre-eminent investors with substantial African and towers experience, Helios Tower Africa has the knowledge and talent to support the success of your network rollout across the continent. Together we are committed to delivering the vision of:
- Bringing the benefits of infrastructure sharing to Africa
- Building a sustainable locally focused business
- And above all doing business in the right way
Eaton Towers Ghana
Eaton Towers is a leading, independent, telecom tower company in Africa and will have the most diversified geographical tower portfolio in Africa.
Founded in 2008 by Sanjiv Ahuja (ex CEO Orange), Alan Harper (ex Vodafone UK MD) and Terry Rhodes (ex Celtel co-founder), Eaton Towers acquires, builds and manages shared telecom infrastructure, leasing it to mobile operators. The company is focused exclusively on Africa with more than 5000 towers in 7 countries.
Operational since 2010, Eaton Towers is majority owned by the sixth global emerging markets private equity fund ($3billion) of Capital Group Private Markets (www.thecapitalgroup.com/pe) and minority shareholders including a private equity fund advised by DPI (www.dpi-llp.com) and management.
African mobile network operators are facing increased demand for voice services driven by price competition and for data services as more customers demand smartphones and Internet access.
Network build and operating costs are significantly higher in Africa, yet revenues per customer are falling and regulators are seeking additional rural coverage and improvements in quality of service. Therefore mobile network operators are actively seeking to reduce capital and operating costs by sharing infrastructure.
Eaton Towers’ customers include major African mobile operators such as Airtel, MTN, Orange, Tigo, Vodacom and Vodafone.